Refund & Return Policy

Apeman Store supports 30-day returns and refunds. If you need to request a return or refund, please read the following guidelines and contact our official customer service (Official@apemans.com) .

Return address: Please inquire about the return address before returning the goods, otherwise the return will not be supported.

Our refund situation
Refundable:

1. Product problem

We focus on providing you with high quality goods. However, if the goods you received do not match the goods you ordered, or the product has quality problems. We will process the refund request within three business days. For quality problems or problems caused by our mistakes: First you need to submit evidence, pictures and pictures related to the product. This is taken care of by our support team. Secondly, the returned product must be sent back to our warehouse where we will sign it and send it to our after sales team for processing.

2. Sold out If the goods you have purchased cannot be delivered due to a lack of stock, we will contact you by e-mail. We offer you the option to refund or wait for the inventory. 

3. PayPal issues

If your PayPal account name and PayPal address do not match your order name and shipping address, we will email you confirmation information. If you do not reply to us within three business days, we will automatically refund the order.

4. Remote Areas

Due to some remote areas and military locations, we are unable to ship and deliver. We will communicate with you via email as soon as possible and issue you a refund.

5. Customs Matters
Due to the specific nature of certain products, items arriving at the destination airport may be detained by Customs Consensus Shipping, once your package is detained by Customs, we will refund you half the cost. Please understand, thank you for your support!!

A NOTICE:

We will notify you upon receipt and inspection of your return and whether the refund has been approved. If approved, the refund will automatically be made to the original payment method. Keep in mind that your bank or credit card company may also take 3 to 5 business days to process and ship the refund.

Regarding the refund process:

If you meet the above refund conditions:

1.    Please contact our customer service as soon as possible, email: official@apemans.com , customer service will reply you within 1-3 business days;    
2. The order number (XXXX1001) and order data must be communicated to us;
3. Submit sufficient evidence to show there is a problem with the product or other related evidence. For specific questions, please contact customer service;
4. After we confirm that the goods can be returned, we will confirm you the return address and receiver information ( important ) ;
5. It is necessary for us to check the quality of the returned goods;
6. If the wrong product is returned or not returned, you will not receive a refund;
7. After receiving and examining your return, we will notify you whether the refund was successful.

return policy

Eligible for return:

1. Your product must be in the same condition as you received it, unworn or unused, with tags attached and in the original packaging;
2. Provide a receipt or proof of purchase (screenshot of the order)
3. The region that supports returns: the United States , United Kingdom, Germany, France, Italy, Spain, Canada, Japan ; 

About the return process:
If you meet the above return conditions:

1. To start the return, please contact our customer service as soon as possible, Email: Official@apemans.com , customer service will reply you within 1-3 business days; 
2.   We will not accept items returned to us without prior request for return;
3. We will provide you with the return address and return information. and instructions for sending the package.

A NOTICE:

• Please fill in the correct return address and recipient information, otherwise we cannot accept the return
• Cash on delivery is not supported, please prepay the freight
• No handling fees during the return process
• We recommend using the original packaging or envelope that came with the product as the return package to avoid additional return costs.

Our stock market situation:

We are unable to exchange or return products without physical defects.

For non-quality issues, i.e. simply not satisfied/bought incorrectly, exchange or return is not allowed. If you have any confusion or problem with our products, please don't hesitate to consult our official service at official@apemans.com

for quality issues , if you want to exchange the goods, our team will process them for you as soon as possible after confirming the evidence you submitted.

Please do not forget to include the following information in your email:

1. Order number (e.g. xxxx1001)
2.  Pictures and videos showing that the product is defective or problematic
3. The product name/link of the item you want to change