Ordering Information

Stock Delivery Delay Notice:
Due to the large number of orders during the shopping season, we are actively processing all orders. If you place an order on the 19th and 23rd of this month but still haven't shipped, please be patient and wait a few days.
We will process the order in about 1-3 business days. We apologize for the inconvenience and thank you for your patience with us.

Check the status of your orders
You can track your order both during processing and after it has left our warehouse: You can check the status of the shipment on the "My Orders" page: You will receive an email from us as soon as your order has been shipped. This email will contain the tracking information for your packages and the website to track your order. Tracking information is also available on your order details page. If you concern your order status, please visit https://www.17track.net/en to track it online.
Note: If you can't find any information, it may be due to some special reason that you have changed your tracking number. Please contact customer service via emailofficial@apemans.com for the latest order information!

Delivery time and rules
Delivery times for each product vary depending on availability. The estimated delivery time is displayed for each product when you place an order on https://us.apemans.com. If your order includes multiple products, the estimated delivery time depends on the product that takes the longest. We do not separate orders or combined products and ship them before the estimated delivery time. If you would like to receive products individually as soon as they become available, please order them separately.

shipping message
For special shipping requests, please contact us. Please confirm your address before payment. If you fill in a wrong address, please contact us in time. We will contact the logistics staff to solve the problem. Apeman orders can only be shipped to the country where the order was placed. If you request a change of address after your order has shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and costs arising from a change of address after the order has been shipped.

When placing an order, please be sure to enter the correct name, address and contact information so that we can successfully deliver your items.

For more questions, please go to the FAQ or send us an email.