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1.Can I edit or cancel the order?

If you want to cancel the order within 6 hours after placing the order, you can cancel the order from our company, but once your order has been shipped, you cannot cancel the order. It is very troublesome for us to intercept express delivery in the middle, and we also bear the freight loss. Pray for forgiveness! If your item has not been sent and you want to cancel the order, please contact customer service email for specific details.

2. Items are missing from my order, what can I do? Possible reasons:

Order shipped in splits: Check if your order was not shipped in splits. Contact our customer support. Ordered from different warehouses: If you ordered from different warehouses, the order includes multiple shipments. Apeman made a mistake: on rare occasions, an item may be overlooked during packaging. Package Damaged or Item Removed: The package appears to have been altered or damaged, and items may have fallen out. If you have checked, something is still missing. Take photos of what has arrived and email what is missing to our customer service at , including your order number and a copy of the package declaration. 3.Received a wrong item, what should I do? Please tell us the received order number and detailed information and contact us at . Our customer service team will reply you within 24-48 hours. Once Customer Service confirms that an item is incorrect, we'll refund you or send you another item (if applicable and available). Apeman will determine if you need to return the wrong product and will refund a return postage fee upon receipt of the product. 4.How do I change the shipping address? If you need to change the shipping address, please contact us immediately as we cannot change the address or send you another package for free after shipment. Contact customer service immediately (or email )!

5.Do I have to pay additional fees when buying Apemans products?

It depends on your payment method. If you pay for your order with an international bank card, the purchase price may vary depending on the exchange rate. In addition, your bank or credit card issuer may also charge foreign conversion fees. If you have any questions about these fees, please contact your bank or credit card issuer. Additional charges will not be reflected in your online order and Apeman accepts no responsibility for additional charges incurred when paying with international bank cards.

1.When will I receive my order?

Due to the precautions our distribution center is taking due to COVID-19, there will be a delay in order processing of 1-3 business days. You will receive an email notification when your order ships!

2.What is the status of my order?

You can track your order both during processing and after it has left our warehouse: You can check the status of the shipment on the "My Orders" page: You will receive an email from us as soon as your order has been shipped. This email will contain the tracking information for your packages and the website to track your order. Tracking information is also available on your order details page. If you concern your order status, please visit to track it online.
Note: If you can't find any information, it may be due to some special reason that you have changed your tracking number. Please contact customer service via email for the latest order information! 3.How soon will my order arrive? This depends on where you are. The delivery time to the USA is approx. 3-7 working days

How can I pay with my coupon?

Proceed to checkout, follow the steps and fill in the required information. In the order summary section are the "Use Coupon Code" buttons.

Is my personal payment profile secure?

We know how important security is in online transactions. Apeman takes all necessary security measures to protect your credit card and other sensitive personal information. Apeman does not share this information with outside organizations.

We uploaded the instruction video to YouTube, you can watch it here.

Or email us, we will reply to you as soon as possible at

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