1.Can I edit or cancel the order?
If you want to cancel the order within 6 hours after placing the order, you can cancel the order from our company, but once your order has been shipped, you cannot cancel the order. It is very troublesome for us to intercept express delivery in the middle, and we also bear the freight loss. Pray for forgiveness! If your item has not been sent and you want to cancel the order, please contact customer service email firstname.lastname@example.org for specific details.
2. Items are missing from my order, what can I do? Possible reasons:
Order shipped in splits: Check if your order was not shipped in splits. Contact our customer support. Ordered from different warehouses: If you ordered from different warehouses, the order includes multiple shipments. Apeman made a mistake: on rare occasions, an item may be overlooked during packaging. Package Damaged or Item Removed: The package appears to have been altered or damaged, and items may have fallen out. If you have checked, something is still missing. Take photos of what has arrived and email what is missing to our customer service at email@example.com , including your order number and a copy of the package declaration. 3.Received a wrong item, what should I do? Please tell us the received order number and detailed information and contact us at
firstname.lastname@example.org . Our customer service team will reply you within 24-48 hours. Once Customer Service confirms that an item is incorrect, we'll refund you or send you another item (if applicable and available). Apeman will determine if you need to return the wrong product and will refund a return postage fee upon receipt of the product. 4.How do I change the shipping address? If you need to change the shipping address, please contact us immediately as we cannot change the address or send you another package for free after shipment. Contact customer service immediately (or email Official@apemans.com )!
5.Do I have to pay additional fees when buying Apemans products?
It depends on your payment method. If you pay for your order with an international bank card, the purchase price may vary depending on the exchange rate. In addition, your bank or credit card issuer may also charge foreign conversion fees. If you have any questions about these fees, please contact your bank or credit card issuer. Additional charges will not be reflected in your online order and Apeman accepts no responsibility for additional charges incurred when paying with international bank cards.